Client Resources
Our Resources page is here for our customers with detailed information on artwork guidelines, colour management and more. Take the time to read through the information and contact us if you have any questions.
Templates & artwork guidelines:
Design templates are available for the majority of the products on our website. Visit the specific Product page to download the PDF template you require or in some cases, follow the artwork guidelines provided. Contact us if you need any help or for design tips.
Send us your artwork:
It’s easy and convenient. Go to our Order/Upload page and fill in the form and then upload your artwork where indicated and then click the send button.
Design services:
We are able to modify and adjust your supplied files or design/layout your project for you. Extra charges will apply, contact us for a quote.
Proofs:
A PDF proof will be emailed before production begins. A printed colour proof and pre-production samples are available at an additional charge.
Colour management:
Metallic colours and Pantone® colour match orders will be offset printed and are based on the Pantone® Matching System. Pantone ink numbers need to be indicated in your supplied artwork. For full colour orders that are digital or offset printed, all colours are converted to CMYK so there can be some colour variation when compared to Pantone® colours. RGB artwork will be converted to CMYK. Click to view Pantone Ink Colour Chart.
Stock photos:
We offer a wide range of beautiful, high quality photos that can be printed on calendars, greeting cards, brochures and many other marketing items. Click to view Stock Photos and/or Holiday/Winter Photos.
Request a quote:
Please contact us for a current quote on new and repeat orders.
Samples / Past Work:
Samples of the products are available to view on each Product page as well as on our Blog page. We recommend you request a physical sample of the product to be mailed/couriered to you before you place your order. This will ensure you like the product you are interested in. We do keep samples of previous orders on the floor to draw from. Visit our Contact page and provide your name, address with postal code and which product you are interested in. There is an extra charge for pre-production samples of your artwork (designs). Shipping charges may apply.
Multiple designs:
Save when you place your order with multiple designs by getting the price for the total amount ordered. Based on the same product size. A charge of $20.00 or more is applicable per group print run. Contact us for more details.
Shipping:
We deliver to individuals and businesses across Canada daily, small towns to large cities. We have accounts with a number of local and leading couriers including FedEx, Purolator, UPS, Canpar and Canada Post. So delivering to Victoria, Edmonton, Calgary, Regina, Winnipeg, Montreal, Toronto or Halifax is no problem. We can also take care of your shipping needs to the USA. Contact us for a shipping quote.
Taxes:
If your order is being shipped within BC the taxes charged will be 12%. We will charge GST or HST to all other orders according to the province we are shipping to. Orders being shipped to the USA are zero rated (no taxes apply).
Payment:
A deposit may be needed to proceed with the order and full payment is due when the goods are picked up or shipped out unless other arrangements have been made with the management. We gladly accept company cheques, amex, visa, master card, cash, debit and e-transfers. You can provide your credit card information over the phone 604-872-3231, 1-888-872-3231 or download the fillable authorization form. A copy of the invoice/receipt will also be emailed to you.
Packaging:
Products are packaged bulk (loose or stacked) in boxes with bubble wrap or packing paper. We can insert products into envelopes and bags, attach items to cards, gum tip and more. We can also custom print your bag tops, envelopes & cards. Contact us for a quote.
Production times:
Average production time is 6 to 8 business days after artwork approval. See the specific Product page for more details. Business days are Monday to Friday, excluding holidays.
Rush service:
Rush service available, contact us for more details and a quote.
Partial orders:
If you require a partial amount of your order by a certain date, please notify us so we can schedule this in.
Cancellation policy:
We must receive written notice that your order has been canceled. Charges will be invoiced for accrued costs (materials, design services, etc). Orders that are completed can not be canceled.
General information:
Claims of damaged goods or product defects must be reported within 5 days of you receiving the goods. A photo of the product can be emailed to info@printedpromoproducts.ca. We will review the issue and be in contact within 1 to 2 business days.
All prices are in Canadian dollars and specifications are subject to change without notice.
Updated Jan/2023 – Laser Graphics/Vancouver Button Factory Ltd.
