Printing Promo Resources FAQs

Our Resources page is here for our customers with detailed information on artwork guidelines, color management and more. Take the time to read through the information and contact us if you have any questions.

Where do I find the templates and artwork guidelines?

Design templates are available for the majority of the products on our website. Visit the specific Product page to download the PDF template you require or in some cases, follow the artwork guidelines provided on the page. Contact us if you need any help or for design tips.

What artwork files do you accept?

We accept AI, PSD, EPS, PDF, JPG and PNG files at 300 dpi. Create fonts to outlines and embed all links.

Can I get help with the layout and design?

We are able to modify and adjust your supplied files or design/layout your project for you. Extra charges will apply, contact us for a quote.

Can I submit multiple designs?

Yes, you can. Save when you place your order with multiple designs by getting the price for the total amount ordered. Based on the same product size. A charge of $20.00 or more is applicable per group print run. Contact us if you have any questions.

Will I receive a proof before printing starts?

A PDF proof will be emailed before production begins. A printed color proof and pre-production samples are available at an additional charge.

How do I place my order?

It’s easy and convenient. Go to our Order page and fill in the form and then upload your artwork where indicated and then click the submit your order button.

How is my order printed?

Metallic colors and Pantone® color match orders will be offset printed and based on the Pantone® Matching System. Pantone ink numbers need to be indicated in your supplied artwork. For full color orders that are digital or offset printed, all colors are converted to CMYK (cyan, magenta, yellow, black). There can be some color variation when compared to Pantone® colors. RGB artwork will be converted to CMYK. View Pantone Ink Chart.

Do you offer stock photos?

We offer a wide range of beautiful, high quality photos that can be printed on calendars, greeting cards, brochures and many other marketing items. Click to view Stock Photos and/or Holiday/Winter Photos.

How do I request a quote?

Visit our quote page to request a quote for new and repeat orders.

What is your minimum order?

It can vary from product to product. Some products the minimum is 25 units and others 100 units. Visit the specific Product page for more details. 

Where do I view past work or samples?

Samples of the products are available to view on each Product page as well as on our Past Work page. We recommend you request a physical sample of the product to be mailed or couriered to you before you place your order. This will ensure you like the product you are interested in. We do keep samples of previous orders on the floor to draw from. Visit our Contact page and provide your name, address with postal code and which product you are interested in. There is an extra charge for pre-production samples of your artwork (designs). Shipping charges may apply.

Do you ship across Canada and to the USA?

We deliver to individuals and businesses across Canada daily, small towns to large cities. We have accounts with a number of local and leading couriers including FedEx, Purolator, UPS, Canpar and Canada Post. So delivering to Victoria, Edmonton, Calgary, Regina, Winnipeg, Montreal, Toronto or Halifax is no problem. We can also take care of your shipping needs to the USA. Contact us for a shipping quote.

What taxes will be applied to my order?

If your order is being shipped within BC the taxes charged will be 12%. We will charge GST or HST to all other orders according to the province we are shipping to. Orders being shipped to the USA are zero rated (no taxes apply).

What payment methods do you accept?

We gladly accept company cheques, amex, visa, master card, cash, debit and e-transfers. You can provide your credit card information over the phone 604-872-3231, 1-888-872-3231 or by email. Download the fillable authorization form to email to us. A copy of the invoice/receipt will also be emailed to you. A deposit may be needed to proceed with the order and full payment is due when the goods are picked up or shipped out unless other arrangements have been made with the management.

How will my order be packaged?

Products are packaged bulk (loose or stacked) in boxes with bubble wrap or packing paper. We can insert products into envelopes and bags, attach items to cards, gum tip and more. We can also custom print your bag tops, envelopes & cards. Contact us for a quote.

What is the turnaround time?

Average production time is 6 to 8 business days after the proof has been approved. See the specific Product page for more details. Business days are Monday to Friday, excluding holidays.

Do you provide a rush service?

Rush service is available, contact us for more details and a quote.

Can I get a partial order?

If you require a partial amount of your order by a certain date, please notify us so we can schedule this in.

What is your cancellation policy?

Printed Promo Products must receive written notice that your order has been canceled. Charges will be invoiced for accrued costs, materials, design services, etc. Orders that are completed can not be canceled.

What do I do if I received damaged goods?

Claims of damaged goods or product defects must be reported within 5 days of you receiving the goods. A photo of the product can be emailed to info@printedpromoproducts.ca. We will review the issue and be in contact within 1 to 2 business days.

All prices are in Canadian dollars and specifications are subject to change without notice.

Updated Nov/2023 – Laser Graphics/Vancouver Button Factory Ltd.